Delivery & Shipping
Do you ship internationally?
We ship to New Zealand and Australia.
How do I track my 100% Pure order?
Once your order has been dispatched, you will receive an email from us with a link to track your order. If you have a 100% Pure account you can also find a tracking link in the 'account' section of our website.
How long will my order take to arrive?
All orders are dispatched from Sydney. We pick and pack orders almost 24 hours a day, and aim to dispatch all orders within 24 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered.
Can my parcel be left on my doorstep if I am not at home?
All orders are sent without the requirement for a signature and will be left in a safe place if you are not home.
How do I change my delivery address after I have placed my order?
Please contact us as soon as possible at firstname.lastname@example.org and we will be able to update your address details.
What happens if my package goes missing?
If your package has been 'stuck in transit' for longer than expected please let us know and we will locate your parcel or resend you a new parcel asap.
How can I change my address in my account?
To update your shipping address you can either do this in your 'Account' section when you log into our website, or alternatively you can do this during checkout.
How do flammable and other dangerous goods get shipped?
Some items such as nail polish are flammable so will not be accepted by the airlines. This means that if you have these items in your cart your order can only be sent via standard shipping.